The article is a review by aviation writer Gaurav Gowda on his experience flying business class with Vistara from Delhi to Bengaluru. After spending time searching for the cheapest ticket, he paid around $415 for the flight. Gaurav found Vistara’s pre-check-in experience smooth with a bug-free website and the option to check-in seats early. The author notes that Delhi airport is well-connected to public transport, and Vistara has dedicated counters for business class passengers.
Gaurav was surprised to discover that Vistara’s newly opened lounge in T3 didn’t accept business-class passengers. The airline had tied up with some restaurants after security check and Vistara Gold/Platinum club members and business class members can access it free of charge. The author found the lounge’s food average and was disappointed, hoping that his on-board experience would be worth the fare.
Once on-board, Gaurav found Vistara’s Business Class to be comfortable with ample leg space, but he missed the mobile stand present at the back of seats in their economy class. In-flight service was good, and the meals, despite the lack of availability of non-vegetarian options, were delicious. The author also noted that Vistara serves Starbucks freshly brewed coffee on-board its flights for business class and premium economy class passengers—an uncommon occurrence among Indian airlines.
While there was a delay of nearly 15 minutes due to congestion at Bengaluru airport, Gaurav concluded that Vistara was worth the money paid for the flight. The crew was helpful and attentive, and the on-board food was impressive. However, the author feels there is room for improvement in terms of food choices and the absence of in-flight entertainment devices.