Mumbai, November 9 (TNA) Exasperated with the trivial manner of dealing with grievances of wheel-chair passengers, Monica Gupta, suffering from rheumatic arthritis and neurology disorder, has knocked on the doors of the Bombay High Court, filing a writ petition seeking directions upon the Directorate General of Civil Aviation (DGCA) and action against Vistara Airlines and Adani Enterprises, through NAS LEGAL, a leading law firm.
Having endured the distressing experience of being denied wheelchair assistance after landing, Monica Gupta , who traveled business class from Colombo to Mumbai on September 14,2023 along with her mother, Usha M. Gupta, 81 has also filed a separate criminal complaint against Vistara in Andheri Magistrate Court for criminal breach of contract under S. 491 of IPC.
Monica Gupta, a wheelchair-bound passenger, took these extraordinary steps after experiencing severe disappointment from both DGCA and Vistara Airlines. Adani Enterprises, which is responsible for Ground Handling Services at various airports, including the provision of wheelchair and ambulift services is also liable under the DGCA rules.
Despite DGCA’s well-publicized passenger grievance cell, Gupta’s complaint submitted to sugam.dgca@nic.in went unanswered, leaving her without any acknowledgment of her grievance. Her complaint primarily focused on Vistara Airline’s failure to provide her with the required wheelchair assistance, both at the departure and arrival terminals.