In a recent survey conducted by Which?, a UK consumer advice firm, the low-cost carrier was ranked the lowest performer overall, with customers citing delays and the amount of legroom. Several larger full-service carriers, including British Airways and Lufthansa, also placed at the bottom of the ranking.
At the top of the rankings was Jet2, which scored high in categories including boarding, customer service, and value for money. The top-rated airlines included Turkish Airlines, Swiss,