One day after announcing that chief commercial officer Vasu Raja would leave the company in June, American Airlines CEO Robert Isom acknowledged Wednesday during an investor conference that the carrier made errors in rolling out its New Distribution Capability strategy and vowed to change some tactics.
“American is taking action to address our capacity and adjust our distribution strategy, and we’re going to be very attentive to the marketplace as time goes forward,” Isom said during Bernstein’s 40th Annual Strategic Decisions Conference. “While we all know that NDC modern retailing [on] internet-based channels for selling our product is the future of airline distribution, we moved faster than we should have, and we didn’t execute…