One in three travel managers (31 per cent) who have recently conducted a TMC RFP say they placed a higher priority on technology capability than on service, according to new BTN research, which also revealed an appetite for the integration of multiple tools and technology services.
The results of BTN’s September-October survey of more than 150 corporate travel and procurement managers in North America and Europe can be read in full in the newly published Ecosystem Play report.
Thirteen per cent of corporates surveyed by BTN said they are currently undergoing a TMC tender, a further 43 per cent said their organisations had conducted a TMC RFP in the last three years, and around half of those switched TMCs at the conclusion of that…