Steven Mandelbaum, SVP of business solutions, EAB:
We have it turned on with American. We’ve asked for it to be turned on for United. American’s move in April 2023 is what caused us to turn it on. For years, we wanted to do it, but the value proposition wasn’t there, and we struggled with this over time. American has done an incredible job getting the technology to a level it wasn’t at one to two years ago. People have talked about the promise for years, but now the capabilities have started to mature. We pursued this earnestly in the last couple of months, and I think American’s push definitely pushed the industry forward.
Dorian Stonie, senior director global travel, Salesforce:
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