Most corporate travel policies do not address sustainable travel, and traveller satisfaction also is losing ground as a priority for travel programmes, according to a recent BCD Travel survey of 211 global travel buyers – 42 per cent of which are based in EMEA.
Traveller satisfaction and wellbeing remains a key priority for most travel buyers in the survey, which was conducted between 3-17 April, with 87 per cent of buyer respondents rating it as “extremely” or “very” important in the travel programme. That put it behind duty of care, savings and cost control and policy compliance in terms of importance, however. From 2021 to 2023, it was one of the top priorities, according to BCD.
Savings has “gained importance” among buyers since…