The aviation industry is witnessing a significant shift in passenger service provision, enabled by the adoption of cloud-based passenger processing technology. With this transition, airports, airlines and ground handlers are exploring new possibilities, aiming to deliver passenger services from new locations both inside and outside the terminal.
According to our survey, 92% of respondents see value in providing flexible passenger services from locations beyond the typical fixed check-in and bag drop counter. Airport leaders are particularly enthusiastic about the potential of serving passengers at new locations around the terminal, with 52% expressing interest. Additionally, significant numbers are considering offering services in major hotels (46%), city center locations (40%), and even at major events (38%) and cruise terminals (28%).
This shift is exemplified by Amadeus’s Airport Cloud Use Service technology, which has already enabled flexible passenger services worldwide….