An ‘experiential gap’ between how much people enjoy travelling versus the booking of it has revealed how far the sector is behind other areas of online retailing.
A consumer survey for Travelport found that while people would give up many other aspects of life to travel and 64% say they love to travel only 26% love booking it.
Travelport’s Future of Travel Retailing conference in Dubai this week was told by chief marketing officer Jen Catto that it is time travel retail “felt like the internet”.
“Travel retail is an emotional experience because travel is an emotional experience,” Catto said.
“Travel does not begin the moment you get on a plane, it starts at the moment you decide where to go and that begins with having to…