Airbnb is still working on integrating AI throughout its app, but it won’t include an AI chatbot for trip planning – at least not yet.
Dave Stephenson, chief business officer for Airbnb, said the short-term rental giant worked with OpenAI to develop a chatbot for users.
“We were not satisfied with it,” Stephenson said Thursday during the Phocuswright conference in Phoenix. “I think the tools in the interface right now — using chat as a method to plan a trip — we just don’t think it’s actually sufficient, and it didn’t actually meet our design criteria.”
Many other travel companies have released AI chatbots for trip planning and inventory search. Skift has analyzed many of them over the past two years, from both startups and large online travel agencies. None have provided a reliable experience.
Airbnb is still trying to figure out the future of its search.
“I don’t think a…
