Running a hotel or accommodation business may seem like an easy task, just like in the movies, but the reality is different. Every day can come with new challenges, making it difficult to keep up. Here are ten hospitality tips to keep in mind to handle every curve ball that comes your way. First, greet every guest with a smile. A warm smile makes guests feel comfortable and at ease, creating a good first impression of your hotel and team. Second, pay attention to reviews. Check reviews for clues on how to improve service continuously and recover from service shortfalls. Third, keep things fresh with changing service offers. Offer something new regularly to grab people’s attention and encourage past patrons to return. Fourth, test new tech developments. Many new tech solutions can make life easier for staff and enhance the guest experience while boosting reputation and revenue. Fifth, use a guest management system to streamline services and create an overall better in-stay experience. Sixth, ensure PCI compliance to make payment processes safe and smooth since secure payment processes make guests feel comfortable, and you protect yourself from credit card fraud or chargebacks. Seventh, invest in staff training to increase engagement on the job and employee retention. Eighth, implement a digital tipping option to increase employee satisfaction by making it easy for guests to tip and process payouts to team members. Ninth, build an engaged email list to keep in touch with guests, inform them about new offers and promote exclusive deals. Last but not least, prioritize cleanliness to ensure guests feel safe and comfortable during their stay. These tips can help improve customer loyalty, generate more revenue, and give an edge when hiring.