Property management systems (PMSs) have been around since the 1970s. Fifty years on, those early pioneers bear little resemblance to today’s cutting-edge PMSs, and now the rate of innovation seems faster than ever.
So let’s look forward a little to 2025. What should be top of mind for hoteliers as they re-evaluate their key technology?
The knowledgeable folk at Hotel Tech Report produced a recent guide that explores trends and predictions for property management systems. Three key themes emerged and they’re worth exploring in more detail. They are:
- Revenue beyond rooms
- Humanizing hospitality with smart technology
- Working with partners, not vendors
1. Revenue beyond rooms
The first iterations of PMSs were built to manage hotel…