The hotel industry was hit hard by the pandemic, causing a decline in business. As the world recovers, hotels need to focus on providing excellent customer service. Using Salesforce for a more customer-driven experience can greatly benefit the industry. Hotels traditionally collected basic customer data such as email addresses and phone numbers, but as technology has evolved, they now capture more details such as amenity preferences and the purpose of the visit. By funneling all customer data into a single source with Salesforce, hotels can offer guests a well-tailored experience, providing deals and preferred amenities tailored to their preferences. This creates a better view of the guest that leaves them catered to throughout their stay, while also ensuring employees know their role, reducing stress and fostering a more satisfying workplace. Salesforce helps to provide a seamless stay that seems effortless and designed for guests, with less work and overhead. Accelerize360, a team of technology experts with over 500 hotel industry implementations, use Salesforce to advise clients on different aspects of the hospitality industry.