The hospitality industry has often been considered slow to adopt technology, with fragmented decision-making processes and legacy-minded decision-makers. However, there is a growing need for innovation and efficiency, particularly given the recent pandemic and staffing shortages. Artificial intelligence and machine learning are an area of opportunity for the industry, particularly to aid in staffing, supply chain, and loyalty programs. However, there is also a need for strong security measures to prevent breaches and protect sensitive data. The generational shift towards a workforce born in the digital age means that training and communication must be adapted to fit bite-size snippets, and technology must be intuitive and easy to use. Overall, there is a need for a broad industry-wide solution that can work across different departments and systems to improve efficiency and drive revenue growth.