Wolfgang Emperger, Senior Vice President and General Manager – Europe, Africa and UK & Ireland at Shiji Group, shares his insight on the current state of hotel technology in 2023. Emperger emphasizes that the core parts of hotel tech stacks need to be addressed first before trying to patch in new solutions. He stresses the importance of examining the guest journey and using technology that will help enhance it, rather than buying into the latest hype. Emperger also highlights the need to give guests choices, allowing them to use their mobile phones and devices, and emphasizing the power is now in the guests’ hands. He then identifies current tech trends, such as the cloud and Large Language Model AI that are worth adopting in the hospitality industry.