Two people separately booked the same Johor Baru hotel using the travel website Agoda and both had their bookings “abruptly” cancelled by Agoda.
In September, Stomp contributor A had snagged two rooms at the St Giles Southkey at a “very good promotional price” – $7.
“I had booked rooms for the March school holidays in 2024,” said the Stomp contributor.
“Agoda claimed that the hotel was the one not honouring the rates. However, as I had booked it through Agoda, they should have done something to honour the deal regardless. E-mails sent to them were futile with them just claiming that they had cancelled the deal with no charges.”
She shared a screenshot of Agoda’s reply, which said: “We understand you wish to know if Agoda can honour the deals, and it is something we wanted to help you with.
“We are sorry to inform you that St Giles Southkey has advised us that there has been a significant error in the rate they provided, due to which your booking cannot be…