BD Experience, the agency for arrivals services, travel sales and Grupo Despegar’s DMC (destination management company) with operations in Cancun, the Riviera Maya and the Dominican Republic, announced that strategic actions will be taken during 2023, including aspects such as That stands out in the renewal of its vehicle fleet, the redesign of its image and the high technology of the tracking and control system of its units, among others.
“We at BD Experience celebrate our 39th anniversary with activities focused on professionalizing our brand, based on 3 pillars of our value proposition: Better
Destination experience, security and reliability. Together with them, we offer the most complete range of services on the market with the best quality, highest safety standards and the support of a team of professionals who specialize in creating memorable experiences”, said Santiago Elizovich, Vice President, Leader of Best Day. Grupo Despegar, Regional Vice President of B2C business and DMC, who held a press conference with directors Karol Ratzinger and Humberto Hernandez, confirmed that Despager is interested in not only operating the brand, but also in strengthening it. And making it big.
In this sense, Elizovich pointed out that among the differentiating values of the BD experience are: efficient, safe and timely service; personalized and multilingual attention; consultants at the destination who provide 24-hour assistance; GPS tracking system; route planning; liability insurance; Emergency transfers and training for drivers.
Furthermore, backed by nearly 4 decades of experience, presence of 35 business partners
Concessions in 16 hotels and over 765 thousand passengers served per year. Among the innovations announced by BD Experience are: The new organization, which represents improved B2B and B2C customer service, including a dedicated team to provide personalized attention to wholesale accounts, a quality team to manage incidents in less time and Includes an efficient contact center. New image and refurbishment of the fleet, comprising 136 units, including 133 vans and 3 luxury buses, retaining their distinctive red and white colour.
In terms of technology and monitoring systems, BD Experience incorporated new telemetry technology into its operations with the most important provider globally using artificial intelligence. This innovative system works through an online platform that reports the location and route of units in real time. Operationally, the system also provides information on vehicle status and route analysis.
Likewise, with regard to safety, thanks to new technology there are now automatic alerts for trips where the distance between vehicles is not respected, speed limits are exceeded, cell phone use, as well as sudden Braking and acceleration take place.
Finally, Elijovich announced the creation of a driver academy, the first of its kind and in the company’s history, to train more prepared personnel who meet the safety and service standards to which BD Experience is committed. Is.
“These innovations represent a very important step forward in the positioning and growth strategy of BD Experience, a brand that leverages Grupo Despegar’s ability to drive travelers to destinations to convert local attractions into sales, while We continue our steadfast commitment to continuous improvement and personalized service”, Santiago Elizovich concluded.
as revealed reportur.mx, According to travel buying platforms Despegar and Price Travel, the two destinations with the most reservations for summer vacations are Cancun and the Riviera Maya, with sales increasing by up to 35% (According to Price Travel and Tech, Cancun and Riviera Maya reservation are at the forefront) closed).