Hyderabad: Sai Anjaneya Vinay Kumar (31), a private employee and a resident of Secunderabad, who planned a joyous honeymoon trip to Chandigarh, ended up with considerable frustration and disappointment after Make My Trip India Pvt Ltd and Go First Airlines India Ltd cancelled flight services and also failed to initiate a proper refund.
After he was informed of the untimely flight cancellation, Vinay Kumar felt that he lost his reputation before his wife, family members and relatives. With no option left, on February 1, 2022, he knocked on the doors of the District Consumer Disputes Redressal Commission in Hyderabad seeking justice.
After hearing all the arguments, the commission asked MakeMyTrip India to compensate for spoiling Vinay’s honeymoon trip by cancelling the flights and not issuing a refund. It ordered the ticket booking portal to refund Rs 73,749 towards the tickets, another Rs 25,000 as compensation and Rs 5,000 to cover costs for litigation.
Case details
Vinay…