MakeMyTrip, a travel platform company, is using artificial intelligence (AI) and other innovative technologies to improve customer experience as the travel industry recovers from the pandemic. MakeMyTrip’s Group CTO, Sanjay Mohan, shared in an interview how the company plans to use generative AI to offer better personalization for its customers. The technology will be used to create personalized recommendations for hotels and travel activities, which will help customers save time and money. In addition to AI, MakeMyTrip is also using machine learning, natural language processing, and computer vision to enhance customer experience. These technologies will enable the platform to create better search results and product recommendations for customers. The company is also focusing on improving its mobile app to provide a more seamless experience and to encourage more bookings. Overall, MakeMyTrip’s use of innovative technologies demonstrates its commitment to providing a personalized, efficient, and convenient travel experience to its customers.