In a recent incident, two individuals who had booked their Maldives vacation through MakeMyTrip were denied a visa upon arrival. They subsequently filed an official complaint against the travel portal, which resulted in a consumer commission directing MakeMyTrip to refund their money and pay an additional compensatory amount of ₹1 lakh.
The incident highlights the challenges of obtaining visas for international travel, even when booking through a third-party portal. It also underscores the growing importance of consumer protection in the travel industry, as more and more people turn to online platforms to book their trips.
For MakeMyTrip, the incident serves as a warning to ensure that their visa services are reliable and efficient, in order to avoid similar complaints in the future. It also highlights the potential risks of relying on third-party services for visa applications, and the importance of conducting thorough research and due diligence before booking any travel arrangements.
Overall, the incident serves as a reminder of the complexities and potential pitfalls involved in international travel, and the need for travelers to be well-informed and prepared when making their arrangements.