Kotoka International Airport (KIA) has won the”Best Airport by Size and Region” at the 2021 Airport Service Quality (ASQ) Awards.
The award is in recognition of the successful efforts of all stakeholders in providing a superior customer service during the most difficult and challenging years of the pandemic.
According to a statement issued in Accra yesterday by the management of Ghana Airports Company Limited (GACL), the awards organised by the Airports Council International (ACI) saw KIA winning three times from the “Best Airport by Size and Region”(2-5 million passengers per year in Africa) category.
“Kotoka International Airport has consecutively received the Airport Service Quality Awards for the same category in 2019 and 2020,” it said.
The ACI World Director General, Luis Felipe de Olivera, explained that the winners of the awards reflected Customer Experience Leadership.
“After a second year of the pandemic, this year’s ASQ Award winners are especially reflective of…
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