The postal space saw profound shifts in the past five years. Across the world, mail volumes continued to decrease, while parcel volumes steadily climbed—driven in part by the persistent growth of an active, though fluctuating, e-commerce market. Postal companies now inhabit a challenging landscape where large e-commerce marketplaces control a higher share of logistics operations, and where customers have come to value cost-effectiveness and reliability over speed.
If these trends…
