Eurowings has entered into a five-year contract to deploy SITA Bag Journey for real-time tracking information of passenger bags through the entire journey. This will help improve the baggage experience for passengers, improve baggage operations, and reduce the overall cost of mishandled baggage.
SITA Bag Journey provides an end-to-end view of the bag journey, from when a passenger checks in their baggage to when they collect it on arrival. Using SITA’s solution, Eurowings staff will know where each bag is along the journey, including precise, real-time details of where the bag is inside the airport. In the future, the airline will have the ability to share baggage tracking data with passengers using the SITA Bag Journey API. This would provide passengers the peace of mind that their bags will arrive with them at their destination.
Mishandled baggage is a significant pain point for the aviation industry and costs billions annually. SITA’s 2023…
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