You’ll have seen the images spreading across the media: the “baggage mountains” accumulating at airports around the globe as passengers wait to be reunited with their delayed bags. The numbers reflect the industry’s current difficulties in maintaining effective baggage management processes amid surging passenger traffic as we emerge from the pandemic.
Baggage mishandling: what do the numbers say?
While mishandling still affects a relatively small proportion of all bags, SITA’s 2022 Baggage IT Insights report reveals that more bags were mishandled in 2021 than in 2020. As the industry’s recovery began in 2021, the global rate of mishandled bags per thousand passengers reached 4.35, up 24% from 2020.
SITA’s management system for mishandled baggage, WorldTracer®, gives us an idea of how things are this year. The system recorded roughly three times more mishandled bag reports for January to March 2022 compared to the previous-year period. From…
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