Ava Airways, a startup airline based in the Dominican Republic due to launch later this year, has entered into a partnership with Ada, an automated brand interaction company, to develop an advanced self-service concept that will scale customer support, increase revenue opportunities, and enhance the passenger experience.
The airline plans to cater for air travel demand between its hub at Santo Domingo and destinations in the Caribbean, Latin America, North America and Europe, with Africa to follow later.
With this partnership, Ava Airways will use Ada’s no-code, AI-powered brand interaction platform to engage with passengers and deliver interactions across every touchpoint in the journey. This brand interaction includes engaging new customers through proactive messaging and showcasing the benefits of the airline, as well as creating self-service…