JR Technologies, an airline retailing software provider based in Southfield, has launched a new platform called Aerostream. This platform is designed to help airlines modernize their distribution and retailing strategies, as well as improve the overall travel experience for customers. One of the key features of Aerostream is its multi-product shopping cart, which allows travelers to purchase and manage their entire trip in one place.
Aerostream is tailored specifically for the airline and travel industries and is based on the principles of New Distribution Capability (NDC) and ONE Order. These principles aim to provide better customer experiences by following e-commerce retailing best practices. The suite of solutions offered by Aerostream includes “Offer and Order Management” based on NDC and ONE Order, an ancillaries manager for merchandising and distributing airline and third-party travel products, a white-label customer support portal, and a management portal for configuring business rules and analyzing performance.
CEO of JR Technologies, Adarsh Suneja, highlights the importance of Aerostream in helping airlines create new revenue streams, reduce costs, and deliver a modern digital retailing experience. Legacy technologies and systems often hinder the delivery of an enhanced retail customer experience by limiting agility, innovation, and scalability. They also struggle to integrate with modern customer relationship management tools, which makes it difficult for airlines to personalize services, offer dynamic pricing, and efficiently manage inventory. Aerostream, on the other hand, is a modular and adaptable platform that uses NDC technology and is ONE Order-ready for third-party integration, allowing airlines to create a convenient and personalized travel booking and post-booking experience.
In addition, Aerostream aims to improve the shopping experience for loyalty program members. It will make it easier for members to collect and redeem points, ultimately reducing airlines’ points liability through increased redemption activity.
Overall, Aerostream is expected to bring significant benefits to airlines by modernizing their distribution and retailing strategies, improving customer experiences, and creating new revenue streams. It addresses the limitations of legacy technologies and systems by offering a modular and adaptable platform based on NDC technology and ONE Order principles. With this launch, JR Technologies aims to help airlines stay competitive in the rapidly evolving travel industry.