JR Technologies, a pioneer in airline retailing, has unveiled its new platform, Aerostream, ahead of the World Aviation Festival in Lisbon. Aerostream is an end-to-end solution designed to help airlines modernize their distribution and retailing strategies and enhance the overall travel experience. One of its key features is a multi-product shopping cart that allows travelers to purchase and manage their entire trip in one place.
Aerostream’s suite of solutions includes Offer and Order Management based on New Distribution Capability (NDC) and ONE Order principles, which streamline the customer experience and align with e-commerce retailing best practices. It also offers modules such as an Ancillaries Manager for merchandising and distributing airline and third-party travel products, a white-label customer support portal for assisting customers with bookings and reservations, and a management portal for configuring business rules and analyzing performance.
The platform aims to address the challenges faced by airlines due to legacy technologies and systems that impede the delivery of enhanced retail customer experiences. Outdated systems often struggle to integrate with modern customer relationship management tools, limiting airlines’ ability to personalize services, offer dynamic pricing, and efficiently manage inventory. Additionally, legacy systems are more susceptible to security breaches, posing risks to customer data and trust.
Aerostream is designed as a modular and adaptable retailing platform that utilizes NDC technology and is ONE Order-ready for third-party integration. This enables airlines to create a convenient and personalized travel booking and post-booking experience, offering a broader range of ancillaries and more opportunities for personalization. The platform also enhances the shopping experience for loyalty program members, making it easier for them to collect and redeem points and reducing points liability for airlines through increased redemption activity.
JR Technologies emphasizes its commitment to innovation in NDC and ONE Order technology, stating that Aerostream is at the forefront of these advancements. The company aims to redefine the passenger experience and streamline airline operations with its solutions. Aerostream is being showcased at the 2023 World Aviation Festival in Lisbon.
About JR Technologies and Aerostream:
JR Technologies is a technology company that designs innovative solutions based on NDC and ONE Order principles to support the modernization of travel companies’ operating models. The company provides technology solutions to some of the world’s largest airlines and is a strategic partner of the International Air Transport Association (IATA). JR Technologies created the Aerostream Travel Retailing Platform to help airlines transition to a modern digital retailing model while making the most of their existing legacy systems. The company is headquartered in Detroit and has offices in Chania, Athens, Orlando, and Boston.