JR Technologies, a pioneer in airline retailing, has launched a new multi-product airline retailing platform called Aerostream. The platform, which is designed for the airline and travel industries, provides an end-to-end solution that enables airlines to modernize their distribution and retailing strategies and better manage the entire travel experience. It is one of the first travel retailing platforms to offer a true multi-product shopping cart, allowing travelers to purchase and manage their entire trip in one place.
Aerostream’s comprehensive suite of solutions includes Offer and Order Management based on New Distribution Capability (NDC) and ONE Order principles. This creates a more seamless customer experience that follows e-commerce retailing best practices. The suite also includes an Ancillaries Manager that orchestrates the merchandising and distribution of airline and third-party travel products, a white-label customer support portal for booking and reservation modifications, and a management portal for configuring business rules and analyzing performance.
The platform leverages NDC technology and is ONE Order-ready for third-party integration, allowing airlines to create a convenient, curated travel booking and post-booking experience with more personalization opportunities. It also makes it easier for loyalty program members to collect and redeem points, helping airlines reduce points liability through increased redemption activity.
Aerostream addresses the limitations of legacy technologies and systems that often hinder airlines’ ability to deliver an enhanced retail customer experience. These outdated systems struggle to integrate with modern customer relationship management tools, limiting airlines’ ability to personalize services, offer dynamic pricing, and efficiently manage inventory. Legacy systems are also more vulnerable to security breaches, risking customer data and trust.
JR Technologies CEO Adarsh Suneja believes that Aerostream allows carriers to create new revenue streams, reduce costs, and deliver the modern digital retailing experience that customers expect. This drives increased sales and greater customer loyalty.
Theodora Tsinonis, Chief Commercial Officer of JR Technologies, states that Aerostream stands at the forefront of innovation in NDC and ONE Order technology. The platform redefines the passenger experience and streamlines airline operations, shaping the future of the airline industry.
JR Technologies will be exhibiting the Aerostream solution at the 2023 World Aviation Festival in Lisbon. The company is a trusted partner of some of the world’s largest airlines and is known for designing innovative technology solutions based on NDC and ONE Order principles to support travel companies’ initiatives to modernize their operating models. JR Technologies is headquartered in Detroit with offices in Chania, Athens, Orlando, and Boston.