American Express Global Business Travel (No. 3 on Travel Weekly’s 2021 Power List) has been awarded two U.S. patents for technology designed for use by corporate travelers and travel managers, according to the company.
One patent is for what Amex GBT described as a “neural network for optimizing the display of hotels on a user interface.” The artificial intelligence-based technology processes individual and company travel histories to make tailored hotel recommendations to travelers based on such data points as distance to the meeting, loyalty program membership and past purchase decisions.
The second patent was granted for a “natural language processing system” that enables travel managers to assess travel program performance via chatbot by querying a database using ordinary language rather than technical syntax. Designed to mine insights from large and complex travel data sets, the system allows users to train it over time to better understand the intent behind questions, the…