The last year has certainly made it clear how important customer service is in not just the travel industry but in every business.
For the travel industry though, as the pent-up demand is now exploding into tons of travelers hitting the roads, skies and now even the cruise ships, it’s imperative that customer service be top of mind.
Our trip over the July 4th holiday weekend ended up being canceled due to a family emergency.
We weren’t sure what to expect given the many horror stories I’ve come across over the last year. Plus, with the staffing shortages going around we expected to be waiting a while to speak to someone. We had a 12-hour window to make it all happen though.
The hotel cancellation process was smooth, and the rep was incredibly kind and understanding.
As for the flights, we never had to speak with someone, which I actually enjoyed. So, kudos to Delta for having multiple ways to get help. First, my wife opted for the text service to handle things, but when no…