As a hotelier, it’s very likely that in recent times you’ve experienced a sea change in the way travelers want to book, pay for, and ultimately visit hotels.
The pandemic has accelerated demand for contactless experiences. Although interactions such as mobile checkout, keyless entry and automation were gaining in popularity in 2019 and before, the value of touchless has never been clearer than at present.
The important point to note here is that it’s likely that at least some of these trends are permanent; pandemic or no pandemic, these technologies and flexible services improve the hotel experience, and pose an opportunity for hoteliers that embrace these enhancements across the value chain.
A taste of things to come
Hoteliers that can successfully identify growing trends and new customer expectations as they emerge are better-equipped to make the most of these opportunities.
Below, we explore some of the current trends that are influencing the hotel…