CWT’s John Pelant discusses:
- “Significant” acceleration in sustainability reporting
- CWT’s omnichannel vision
- Content expansion plans
CWT last month pledged to launch new capabilities throughout this year after implementing a recapitalization plan that includes a $100 million investment in product development. CWT EVP and chief technology officer John Pelant recently spoke with BTN executive editor Michael B. Baker about the travel management company’s priorities for that investment, citing sustainable travel initiatives, improving connectivity and increasing content.
BTN: How are you determining priorities for investment?
John Pelant: Through the pandemic, we continued to work from both a product and technology standpoint, where we were continuing to innovate and make sure that we’re creating efficiencies on the counselor side. With this new recapitalization, it gives us a larger scope in what we’re able to work on.
When we talk about welfare and risk assurance, that’s where…