Over Half of Online Travel Businesses Struggle to Find Qualified Payments Partners
New data from Thredd, a leading next-generation payments processor, reveals that over half (60 percent) of OTA’s struggle to find qualified payment partners with the necessary expertise to support and guide them.
Globally, B2B travel transaction volumes are projected to reach $1.7 trillion by 2027 with the APAC region in the lead as the fastest-growing market expected to reach $480 billion in the same year. The opportunity is ripe for payment players who can solve common payment challenges.
Thredd interviewed several clients as part of the report including leading cross border and travel payments businesses, Nium and Caxton.
Spencer Hanlon, Global Head of Travel Payments at Nium, stated: “In this age of innovation, travel payment processes remain stuck in the past. Online travel agents and intermediaries demand flexible, secure, and cost-effective ways to pay and get paid.”
The report highlights how many businesses are introducing modern solutions such as virtual cards to reduce fraud and other issues highlighted in the report including traceability and speed.
Alana Parsons, Chief Operating Officer at Caxton, commented: “A good payment solution should not only facilitate transactions but also contribute to process efficiency, enhance the customer experience, and help manage costs effectively. Look for a partner with thorough knowledge of the travel industry and the ability to customise solutions to your specific requirements.”
When further considering opportunities to serve the travel sector the payments industry is increasingly looking at the corporate expenses experience, with the market expected to grow at a CAGR of 11.5% through 2028. For payments businesses who can deliver more efficient and transparent processes there is a growing customer base as more personnel return to travel and businesses in emerging markets expand.
Jim McCarthy, CEO of Thredd said: “One important impact of the technological advances in the travel industry is the emergence of new players – many of which we are proud to support – that are helping travel providers streamline the myriad systems, players, standards and options at play within the payments ecosystem, particularly with the growth of country-specific financial regulation.”
Thredd’s data represents an important opportunity for organisations within the travel industry and beyond to leverage a new wave of innovation in payments, utilising modern solutions to meet their business goals and customer expectations.
