By Agustin Fiori, European Sales Director at Modulr, the payments platform for travel technology partners and online travel agents.
When a once-in-a-century event like Covid-19 happens, ‘good enough to get by’ isn’t good enough. Having to suddenly deal with an overwhelming number of refund cases across the travel industry at the height of the pandemic showed just how broken travel’s payments infrastructure was.
While people are becoming much less hesitant to travel, they will be looking for the terms and conditions that best suit and protect them. It’s also never been more important to provide a great customer experience. And a poor, fragmented payment or refund experience will lead customers on a one-way…