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Bechtel Corp has successfully completed a pilot for New Distribution Capability (NDC) bookings on United Airlines, in collaboration with SAP Concur and travel management company FCM. The project, which began several years ago, aimed to provide the same user experience through the corporate program as through booking directly with the airline. Bechtel faced challenges with EDIFACT bookings, including travellers’ status not being recognised. FCM joined as the new travel management partner, and Travelfusion was selected as the aggregator for the project. The initial pilot focused on two bundles for travellers offered through Concur’s online booking tool.
Bechtel Weaves Partners Together for NDC Booking Pilot
Engineering and construction firm Bechtel Corp has completed a successful pilot for New Distribution Capability (NDC) bookings on United Airlines, in collaboration with SAP Concur and travel management company FCM. The project, which began several years ago, aimed to provide the same user experience through the corporate program as through booking directly with the airline. Bechtel faced challenges with EDIFACT bookings and had to find a new travel management partner. FCM joined as the new partner, and Travelfusion was selected as the aggregator for the project. The initial pilot focused on two bundles for travellers offered through Concur’s online booking tool.
Challenges with EDIFACT Bookings and Finding a New TMC Partner
Bechtel’s pilot for New Distribution Capability (NDC) bookings on United Airlines faced challenges with EDIFACT bookings, including travellers’ status not being recognised. The company had to find a new travel management partner after its former partner decided to pull out of the project. FCM came aboard as the new partner, and Travelfusion was selected as the aggregator for the project. This allowed Bechtel to continue with the pilot and work towards providing a better user experience for its travellers.
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Focus on Two Bundles for Initial Pilot
For the initial pilot of the New Distribution Capability (NDC) bookings, Bechtel decided to focus on two bundles offered through Concur’s online booking tool. The first bundle included airfare and a checked bag, while the second bundle included airfare and Wi-Fi. Bechtel aimed to provide a cross-section of company travellers and bookers with the opportunity to participate in the pilot. All participants who were asked to join agreed, allowing Bechtel to gather valuable feedback and insights to enhance the booking process.
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