Morris-Green offered to host Niyara Mamontova and her seven-year-old daughter Eleanora in Hampshire, but the pair are stuck in Voorburg in the Netherlands.
Mamontova said she had completed the necessary UK visa forms on 15 March but was told a week later separate documents were needed for each of them.
“I must say there are many families hiding in basements in Kiev waiting for a decision on their visas. They’re hiding there and the Russians are shelling our cities,” she said.
“I don’t understand why it’s so long. I keep checking my email every minute waiting for a visa to be approved.”
The UK government is checking applicants to ensure their identity. Morris-Green, Classic Collection’s director of agency sales and marketing, said:
“I think it’s all set up with a bit of false hope. Eleven days ago, I was watching the news and Michael Gove said people would be arriving from next Sunday; we’re not saying checks shouldn’t be done…we’re…
