Explain this: My plane pulls into the gate at midnight, and I live 45 minutes away from the airport. Why, then, did I get home at 5:00 in the morning?
This is how my recent trip from Berlin to London went. Touchpoint after touchpoint, my journey was beset with long queues of confused travellers and staff finding their way through an array of fragmented apps and paper documents.
At the height of the pandemic, I wrote a post on how to get the world moving again through touchless travel. We have the technology to transform travel through digital credentials. So why is the experience still like this a year later, despite low volumes?
Because the global adoption of digital credentials in travel is not a technology problem—it’s an ecosystem one.
Collaboration: The new frontier
Make no mistake: The past two years haven’t been easy on anyone involved in travel, especially the industry. The commitments that airlines, airports and customs staff have had to make…
Read further.
#accenturecompasstravel #accenturetravel #accentureinsights
