Air Canada promised to become more accessible. But hidden cameras show it’s still falling short

Paralympian Brock Richardson landed in Fredericton already knowing that a piece of equipment he requested before the trip would not be there to help move him from his seat to his wheelchair. 

But he didn’t expect an Air Canada staff member would also attempt to separate him from the person responsible for his care. 

Richardson, who has cerebral palsy, was told that his support person would have to get off the plane before employees would lift him onto a narrow wheelchair that would take him down the aisle of the plane.

It’s a request that Richardson said “unsettled” him.

“I’ve never been asked for my attendant to leave the aircraft,” Richardson told the Air Canada employee. “Never. And I’m not comfortable with that at all.” 

Months after…