MONTREAL- Flag carrier Air Canada (AC) has significantly transformed its disruption management processes, reducing the average time to re-accommodate passengers from 12 hours to just 10 minutes.
This remarkable improvement is made possible by the airline’s adoption of Amadeus’ Passenger Recovery solution.
Air Canada operates a global ‘hub and spoke’ network spanning six continents and served by a diverse fleet of aircraft. Despite the airline’s best efforts, like any carrier, Air Canada’s operations and customers occasionally face disruptions.
To address this challenge, Air Canada partnered with Amadeus to implement modern technology solutions. As a result, the…
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