Air Canada and its freight division, Air Canada Cargo, have made history by being awarded the 2024 Cargo Operator of the Year at the 50th annual ATW Airline Industry Achievement Awards. This accolade marks a significant milestone as it represents the first time a Canadian operator has been recognized with this honor. The award underscores Air Canada Cargo’s commitment to integrating digital transformation into its commercial strategy, showcasing a customer-centric digital environment that supports self-service scheduling and booking, and the transition to a cloud-based system to reduce paper air waybill usage.
Embracing Digital Transformation
As part of its strategy to maintain and enhance service quality, Air Canada Cargo has invested heavily in technology. This includes the pioneering move to become the first North American carrier to join the CargoWise platform, enabling real-time access to schedules, pricing, and…
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