Air Canada has introduced a new feature to the Air Canada mobile app. In real time, passengers travelling within Canada can track the progress of their baggage and mobility aid.
“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience,” said Tom Stevens, Vice President, Customer Experience and Operations Strategy at Air Canada.
The feature is based on the same tag scanning information Air Canada employees use at each stage to handle these items. Now customers can track their checked belongings as they travel with them on domestic flights themselves. Initially available to customers…
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