Summary
- Air Canada faced criticism for leaving Canada’s Chief Accessibility Officer’s wheelchair behind on a domestic flight.
- The officer emphasized that the loss of a wheelchair affects a person’s independence, safety, mobility, and dignity, and airlines must prioritize the proper care of this essential equipment.
- Following reports of mistreatment of individuals with reduced mobility, Air Canada’s CEO acknowledged the challenges and promised changes, including improvements in training and equipment storage.
Air Canada was under fire after it had left Canada’s Chief Accessibility Officer’s (CAO) wheelchair at the origin airport in an incident that happened in October 2023. Stephanie Cadieux, Canada’s CAO, indicated she was traveling on a domestic Air Canada flight between Toronto and Vancouver. Arriving at her destination, she was left without her wheelchair.
Handling without proper…
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