Summary
- Air Canada is introducing real-time bag-tracking on its mobile app, giving passengers confidence and improving its customer experience.
- Initially available for domestic flights, the feature will eventually expand to US flights and select international routes.
- The app also allows passengers to track mobility aids, as part of the airline’s enhanced accessibility protocols.
Air Canada passengers traveling on domestic routes are now able to track their baggage in real-time as it moves with them on their journey. The airline hopes that the new baggage-tracking feature on its mobile app will give passengers added confidence and will improve the overall customer experience.
The app will work off data from baggage tags as they are scanned at each stage of the journey, allowing passengers to follow their bags at key points as they move from check-in to the aircraft, through any connections, and…
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