Air Canada on Friday (Dec. 1) announced a new feature for its mobile app that enables customers travelling within Canada to track the progress of their baggage and mobility aid in real time as it moves with them throughout their journey.
The new tracking feature is designed to provide travellers with added confidence and improve the overall customer experience through greater convenience, the airline said in a press release.
“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience,” stated Tom Stevens, vice-president, customer experience and operations strategy at Air…
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