Summary
- Air Canada is implementing new measures to improve accessibility following criticism of its treatment of disabled passengers in a CBC documentary.
- According to CEO Michael Rosseau, the airline will improve the boarding process, ensure mobility aids are stored properly, and enhance staff training.
- The exposé follows several high profile lapses in safety and support measures for disabled travelers, described by Minister of Transport Pablo Rodriguez as “horrific.”
Air Canada is set to overhaul its current accessibility measures to support disabled passengers following the release of a scathing CBC documentary. The Canadian flag carrier came under criticism earlier this week following a report by CBC’s Marketplace highlighting major safety lapses in the airline’s boarding processes for customers with disabilities.
“I did not feel safe”
Toronto-based Alessia Di Virgilio was accompanied…
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