A mother from Smithers has launched a complaint with Air Canada after she claims her young daughter was denied a hotel room and forced to stay overnight in the Vancouver airport.
Lynn Mackenzie tells CityNews her 16-year-old daughter’s flight was turned around on Saturday due to bad weather and Air Canada provided hotels for everyone on board — except her daughter.
Mackenzie says since her daughter is a minor and not old enough to check-in to a hotel, the airline suggested she could sleep on a bench in the airport and await her rescheduled flight to take her home to Smithers. Mackenzie’s daughter had been visiting friends in Ontario and her flight from Vancouver to Smithers was the last leg of her journey home.
Mackenzie says she received many text messages from her daughter during the ordeal saying how “scared she was.” Mackenzie says she tried to contact Air Canada to see what was going on but adds they were “not helpful.”
She says she was told…
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