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The Quebec Court of Appeal has ruled that Air Canada must pay $10 million CAD in punitive damages for misleading passengers with incomplete ticket prices on its website.
On April 22, 2025, the Quebec Court reversed an earlier ruling by the Superior Court that had thrown out a class action lawsuit against Air Canada from 15 years ago for misleading booking prices.
The case revolved around Air Canada’s website, which only showed base fares at the beginning of the booking process. Additional fees and charges were then disclosed after customers chose their flights. The Court ruled that this practice broke Quebec’s Consumer Protection Act, which mandates that the total price must be clearly shown upfront.
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