Air India has mandated that all its staff, including senior management, will have to travel in economy class from April 1, reported The Times of India. The airline has made the decision to free up premium seats for paying customers.
Employees will only be allowed to upgrade to premium economy or business class if those seats remain unsold 50 minutes before departure, added the report.
The move is part of Air India’s effort to improve its service and customer experience, following criticism…
