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Air India has paid ₹1.36 lakh as compensation to a Kerala man. (Image credit: REUTERS)
THE NEWS: Air India has been ordered by the District Consumer Disputes Redressal Commission in Thiruvananthapuram to pay ₹1.36 lakh in compensation to Kapildev, a 42‑year‑old driver from Kerala, after he was left stranded overnight at Mumbai airport following a delayed flight, concluding a nine‑year legal battle.
DETAILS:
WHY IT MATTERS: The case underscores the growing enforcement of consumer‑rights protections in India’s aviation sector, signaling that airlines may face financial penalties for failing to provide timely assistance to passengers stranded by flight delays.
FAQ
How much compensation was Air India ordered to pay to Kapildev?
Air India was ordered to pay ₹1.36 lakh in compensation to Kapildev, the Kerala driver who was left stranded overnight at Mumbai airport after a delayed flight.
Which authority issued the compensation order against Air India?
The District Consumer Disputes Redressal Commission in Thiruvananthapuram issued the order requiring Air India to pay the compensation.
How long did Kapildev’s legal battle with Air India last?
Kapildev’s legal battle with Air India lasted nine years before the district commission ruled in his favor and mandated the payment.
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