A woman took to ‘X’ to call out Air India for forcing her mother to fly economy despite having a business class ticket. She berated the airlines customer services and said that her mother’s seat was given to another passenger. The airlines took cognizance of the complain and promised to look into the entire fiasco.
Air India promised to look into the issue (Photo credit: ‘X’)
New Delhi: Air India is once again in the news for all the wrong reasons. A woman took to ‘X’ to complain that her mother’s Business class seat was given to another passenger, while she was forced to fly economy on a flight from Delhi to Washington DC. The woman had some really harsh words to the carrier, and said that the incident was ‘ridiculous’.
Mother’s business class seat given to another passenger
The woman who goes by the name Vitasta on her ‘X’ handle said that her mother was asked to sit in the economy class, despite having a business class ticket. She accused the airlines of making different excuses like the seat doesn’t recline and then saying that the seat was for the crew to force her mother to forgo her seat.
The woman wrote on ‘X’, ” Air India, how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn’t recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to economy?”
. @airindia how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn’t recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to economy?
— 𝙑𝙞𝙩𝙖𝙨𝙩𝙖 (@baavri) March 26, 2024
She advised the airlies to “do better” and threatened to complain about the issue. She said that Air India did not have any regard for their customers. She went on to explain that her mother was forced to sit in a seat with fixed armrests. The seat she said was extremely uncomfortable and unacceptable. She accused the airlines of writing an Economy seat number on her mother’s boarding pass.
Post goes viral, airline responds
The post has so far garnered more than 13,000 likes and over 660 comments. So much so that after the post went viral, Air India was forced to respond. The airlines said that it regretted he experience hat the woman’s mother had, flying with them.
In its response Air India said, “Dear Ma’am, we sincerely regret the hassle. Please help us with the booking details via DM for us to check and assist you.” But despite the airlines responding to the tweet and promising action, the damage had been done.
Several netizens took to the comments section to berate the airlines. Many shared their own experiences flying Air India to convey the poor quality of services offered by the airlines.
A user named Anand Shankar advised the lady to take Air India to the consumer court. He wrote, “Take them to consumer court and clean them out with compensation. This is despicable behaviour by Air India.”
Another user talked about his own experience and said, “Trust me they have no culture of customer service or grievance redressal. I have been complaining for three years about broken seats or no IFE on the DEL-EWR sector. Yet to see anything come out of my complaints.”